When your vehicle breaks down unexpectedly, knowing how to respond can ease the stress of the situation. Whether it’s a flat tyre on a remote highway or engine trouble in the city, calling a professional towing service can get you and your car to safety quickly and efficiently. This step-by-step guide will walk you through the process of using a towing service in Australia, helping you feel prepared when the unexpected happens.
Recognise When You Need a Towing Service
Before contacting help, it’s essential to assess your situation carefully. If your car is no longer driveable due to mechanical failure, an accident, or a flat battery, it’s time to call a towing service. Some motorists make the mistake of attempting to resolve the issue themselves, especially in the case of minor breakdowns. However, if there’s any doubt about your safety or the vehicle’s condition, it’s best to call in the professionals. In addition, if you’re blocking traffic or are in an unsafe area, acting quickly is crucial.
Ensure Safety First
Before making the call, make sure you and any passengers are safe. Turn on your hazard lights to alert other drivers. If possible and safe to do so, move your car to the side of the road or a safer location. Always remain cautious, especially on busy roads or highways. Wearing a reflective vest and placing warning triangles behind your car can help prevent further accidents. Once you’ve taken these precautions, you can proceed with contacting a towing service with greater peace of mind.
Call Your Insurance or Roadside Assistance Provider
Many Australians have roadside assistance included in their insurance policies or through memberships such as NRMA, RACV, or RACQ. If you’re covered, contact them first to see whether towing is included in your plan. Provide accurate details such as your location, the nature of the problem and whether you require a specific type of tow truck, such as one suited for all-wheel-drive or larger vehicles. If you’re not covered by a roadside assistance plan, you can still call a local towing company directly. Many towing service providers operate 24/7 and can respond promptly to emergencies.
Choose a Reliable Towing Service
If you’re searching for a towing company on your own, make sure to check for legitimacy and reviews. Look for businesses that are fully licensed and insured, as this ensures accountability and professional standards. Some services specialise in emergency recovery, while others focus more on long-distance vehicle transport. Knowing the difference can help you choose the right company for your needs. Ask about response times, costs and whether the towing service has experience handling your type of vehicle.
Prepare Your Vehicle for Towing
Once help is on the way, prepare your vehicle for transport. Remove any valuables, documents, or fragile items from the car. If possible, disengage the handbrake and place the car in neutral. In some cases, the tow truck operator may do this for you, but being prepared can speed up the process. Make sure you understand where your vehicle will be taken—whether it’s your home, a mechanic, or a panel beater. Clarifying these details ensures you’re not left wondering where your car has gone.
Communicate Clearly with the Tow Operator
When the tow truck arrives, speak clearly with the operator and verify their credentials. Let them know of any special instructions, such as issues with the brakes, steering, or any vehicle modifications. If your car has sustained damage, it’s helpful to document it with photos before the vehicle is moved. This can assist with any future insurance claims. Most professional tow operators will provide a receipt or documentation outlining where your vehicle is being towed and the associated charges.
Follow Up After the Tow
After your vehicle has been successfully transported, follow up with the destination location. If it’s a repair shop, confirm the expected inspection or repair timeline. If you’ve used a towing service covered by insurance, ensure that any receipts or paperwork are submitted promptly. Keeping records of the incident, the towing process and any related expenses is important, particularly if an accident was involved or if you’re seeking reimbursement. This final step closes the loop and ensures peace of mind.
Towing Service Etiquette & Additional Tips
Using a towing service isn’t just about getting from point A to point B—it’s about trusting someone to handle your vehicle with care. Expressing appreciation and being polite to the operator goes a long way, especially during high-stress situations. Additionally, planning ahead for future incidents can save you time and hassle. Keep a roadside emergency kit in your vehicle and store the contact details of a trusted towing service in your phone. These small actions can make a major difference when you’re faced with unexpected car trouble.
Be Prepared, Stay Calm & Trust the Professionals
Car breakdowns and accidents can happen to anyone, but knowing how to respond makes all the difference. By understanding the proper steps for using a towing service, you’ll feel more in control when faced with vehicle trouble. From recognising the need for assistance and ensuring personal safety to choosing a reputable provider and following through with post-tow logistics, each step plays a crucial role. Remember, the right towing service not only gets your car to safety but also supports you through a difficult moment on the road. Being prepared today can save you time, stress and money tomorrow.
